Shaking my head

Well between the 2 of us mopping up a mess that one of the insurance people made here and refused to get the appointment moved closer to the house here instead of 10 hours away.  Since my Husband told her supervisor that it would cost them at least 3 grand for his pay along with the abulance ride here for me since I do not travel well at all anymore.  Also that explains in why I do not mind walking also more often than not here.  With that part said here at least some ended up getting chewed out because of what I asked here on Friday totally and I got ignored.  All I can say is start raising hell if you do not get the answers that are not right at all or does not make since from an insurance company.  Put it like this if the appointment is to far away you can request and demand for the appointment to be moved to a closer location for what needs to be done and the insurance company has to do it thru regular or thru no falt either way.  I will also say that the person on the other end of the line will not know or could care less on what the person is telling them.  As some will say that you are the only one that knows your own body and what happeneds here if this or this is going on or what you go thru on a daily basis.  When I try to explain this to people and sometimes they do not get it at all.